Privacy policy

OMAI APPAREL — RETURN & EXCHANGE POLICY
At OMAI, we want you to be happy with your order. Please read our Return & Exchange Policy carefully before requesting a return or exchange.
1. Check Your Order Before the Courier Leaves
We strongly recommend opening and checking your package before the courier leaves.
Please make sure that:
* You received the correct item, size, and color.
* The item is in good condition.
* There are no visible defects or issues.
Once the courier has left and the order has been received and paid for, any return or exchange must follow the process below.
2. Return & Exchange Time Limit
You have 3 days from the date you receive your order to submit a return or exchange request.
Requests submitted after the 3-day period will not be accepted.
All return and exchange requests must be submitted through the official OMAI Return & Exchange Google Formwithin this period.
3. How to Request a Return or Exchange
To request a return or exchange, you must submit a request through our official OMAI Return & Exchange Google Form.
Requests made only through Instagram, WhatsApp, or other social media channels will not be considered an official return/exchange request.
Please provide all required information accurately when submitting the form.
4. Condition of the Item — STRICT POLICY
For a return or exchange to be accepted, ALL of the following conditions must be met:
1. Proof of the Original Ticket Is Mandatory
You MUST upload a clear photo/proof of the original OMAI ticket/tag attached to the item when submitting the Google Form.
This is a STRICT and mandatory requirement. If proof of the original ticket is not uploaded with the Google Form, the return or exchange request will NOT be accepted.
The original ticket/tag must also remain attached to the item when it is returned.
2. Item Condition
The item must be returned in the same condition in which it was received.
The item must:
* Be completely unused and unworn.
* Not have been washed, altered, damaged, stained, or exposed to perfume or other products that may affect its condition.
* Have the original OMAI ticket/tag attached and intact.
* Not show any signs of use, washing, ironing, alterations, or damage.
If the original OMAI ticket/tag has been removed from the item, the return or exchange will NOT be accepted.
3. OMAI Dust Bag
The OMAI dust bag is part of the original order.
If you request a return or exchange, the dust bag must be returned together with the item.
If the dust bag is missing, damaged, or not returned with the item, the return or exchange request may be rejected.
All returned items are subject to inspection by the OMAI team before a refund or exchange is approved.
5. Return Process
After submitting your request and receiving confirmation from our team:
1. The shipping company will collect the item from you.
2. You must return the item together with the original OMAI dust bag and all original tags/tickets.
3. Please keep your shipping ticket/receipt as proof that the item was handed over to the courier.
4. The shipping company will return the package to OMAI.
5. Once we receive the item, one of our team members will inspect it to make sure it meets our return conditions.
6. The return and refund process can take approximately 5 working days from the time the item is collected by the shipping company.
Please note that the 5-working-day period is an estimated processing time and may vary depending on the shipping company.
6. Refunds
If you paid online:
Your refund will be sent back to your bank account through the applicable payment method.
If you paid upon delivery:
Once the returned item has been received and approved after inspection, please provide your bank account details or Instapay details so we can process your refund.
Refunds will only be processed after the returned item has been received and successfully inspected.
7. Delivery & Return Shipping Fees
Return and exchange delivery fees are the customer's responsibility.
If you simply change your mind, choose the wrong size, or no longer want the item, the shipping fees for returning or exchanging the order will be paid by the customer.
OMAI will cover the delivery/exchange fees if the mistake is from our side.
For example:
* You received the wrong item.
* You received the wrong size due to an error from OMAI.
* You received an item with a confirmed manufacturing defect.
* There is another mistake caused by OMAI.
In these cases, please clearly mention the issue in your return/exchange request so our team can review it.
8. Important
Submitting a return or exchange request does not automatically guarantee approval.
Every returned item must be received and inspected by the OMAI team.
Requests may be rejected if:
* The request is submitted after the 3-day deadline.
* Proof of the original ticket/tag was not uploaded to the Google Form.
* The original ticket/tag has been removed.
* The item has been worn, washed, altered, damaged, stained, or otherwise used.
* The OMAI dust bag is missing or not returned with the item.
* The item does not meet OMAI's return and exchange conditions.
Please keep your courier ticket/receipt until your return or exchange has been completely processed.
Thank you for understanding and for shopping with OMAI 🤎

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +20 11 45410006 or email us at info.omai.apparel@gmail.com or contact us at New Cairo City, C, cairo, 00000, Egypt.