Refund policy

1. HOW DO I KNOW MY SIZE? PLEASE CHECK THE SIZE GUIDE ON OUR WEBSITE OR DM US FOR HELP. 2. CAN YOU SEND ME 2 SIZES TO COMPARE? UNFORTUNATELY, WE DON’T SHIP 2 SIZES. YOU CAN EXCHANGE IF THE SIZE ISN’T RIGHT. 3. HOW LONG DO ORDERS TAKE TO BE DELIVERED? CAIRO & ALEX: 3–5 BUSINESS DAYS OTHER GOVERNORATES: 3–6 BUSINESS DAYS INTERNATIONAL ORDERS (OUTSIDE EGYPT): 7–10 BUSINESS DAYS 4. CAN I TRY WHILE THE COURIER WAITS? NO! DUE TO SAFETY REASONS, OPENING THE PACKAGE WHILE THE COURIER WAITS IS NO LONGER PERMITTED. 5. CAN I RECEIVE ONLY PART OF MY ORDER? UNFORTUNATELY NO — YOU MUST EITHER RECEIVE THE FULL ORDER OR RETURN IT ALL. 6. DO YOU OFFER REFUNDS? YES, WITHIN 2 WEEKS! ITEMS MUST BE UNWORN, TAGS ATTACHED, AND IN THE SAME CONDITION AS RECEIVED. WE ONLY ACCEPT REFUNDS FOR ITEMS WITH THE WHITE STRAP AROUND THEM. SALE ITEMS OR ITEMS PURCHASED USING A PROMO CODE CANNOT BE REFUNDED UNDER ANY CIRCUMSTANCES. 7. DO YOU ACCEPT EXCHANGES? YES, WITHIN 2 WEEKS! ITEMS MUST BE UNWORN, TAGS ATTACHED, AND IN THE SAME CONDITION AS RECEIVED. WE ONLY ACCEPT EXCHANGES FOR ITEMS WITH THE WHITE STRAP AROUND THEM. SALE ITEMS OR ITEMS PURCHASED USING A PROMO CODE CAN ONLY BE EXCHANGED FOR SIZE — NOT FOR DIFFERENT ITEMS OR COLORS. IF THE SIZE YOU NEED IS OUT OF STOCK, UNFORTUNATELY, WE WON’T BE ABLE TO HELP. 8. HOW CAN I EXCHANGE OR REFUND AN ITEM? • STEP 1: EMAIL US AT info.omai.apparel@gmail.com, MENTIONING YOUR ORDER NUMBER, AND WHICH ITEM YOU’D LIKE TO EXCHANGE OR REFUND (AND IF EXCHANGING, WHAT YOU’D LIKE IN RETURN). • STEP 2: ONCE CONFIRMED, YOUR EXCHANGE OR REFUND WILL BE SHIPPED WITHIN 3–6 BUSINESS DAYS. ⸻ PLEASE NOTE: * IF YOU RECEIVE A FAULTY ITEM, PLEASE EMAIL US WITHIN 30 DAYS SO WE CAN EXCHANGE OR FIX IT FOR YOU. * AT THE MOMENT, WE DO NOT OFFER EXCHANGES OR REFUNDS FOR INTERNATIONAL ORDERS (OUTSIDE EGYPT). * SHIPPING FEES (75 EGP) APPLY TO BOTH EXCHANGES AND REFUNDS.